General Terms & Conditions

PRODUCTS

All products sold on CappraOnline.com e-shop are new and original products made in Thailand. The authenticity and originality of all products are guaranteed!

PRICES AND CURRENCY

Prices on CappraOnline.com are displayed and charged in USD currency. Accounting currency for payment processing is USD, in which your order will be checked out. Exchange rate between USD and your local currency will be used according to your bank or payment provider.

PAYMENT

CappraOnline.com offers to buyers payment via 4 different payment methods:

  1. PayPal – payment via PayPal; you can pay with your credit or debit card, if you don’t have a PayPal account
  2. Bitcoin – online payment with Bitcoin, Litecoin, Dash, Dogecoin, Etherium Classic, Etherium, Namecoin, Peercoin and StartCOIN via CoinPayments, special discount of 5%
  3. Bank Transfer – payment directly into our bank account in EU or Thailand (based on your location)
  4. Western Union – payment via Western Union

All transactions are processed by 3rd party payment gateways which are controlled and audited by government agencies. CappraOnline.com as merchant does not record or store any informations about credit or debit cards in its system and software.

REWARD POINTS | LOYALITY PROGRAM

CappraOnline.com highly values long term and returning customers. Therefore CappraOnline.com provides its registered regular customers reward points, which can be later used as partial payment for any future orders (in a way of discount deducted from the total amount of the order). Reward points has got following simple conditions:

  • customer must be registered and logged in, to be able to receive or spent reward points
  • customer receives 1 point for every 1 USD spent on CappraOnline.com
  • customer will receive discount of 5 cents (0.05 USD) for every 1 point (Example: 100 points = discount of 5 USD)
  • each reward point is valid for 365 days
  • customer will receive reminder email 30 days before expiry of specific points
  • amount of reward points and its history can be seen at My account Dashboard
  • if there are reward points on the account, customer is offered respective discount in exchange for reward points in cart and also at the checkout
  • customer can choose how many points should be spent for any specific order
  • reward point’s value is then deducted from the total value of the order as discount
  • reward points can not be exchanged for cash and can be only used on CappraOnline.com store

SECURITY

All transactions on CappraOnline.com are 100% secure. We use encrypted and secured protocol HTTPS, using SSL certificate RapidSSL from GeoTrust. All data exchanged between our servers and your computer are encrypted and nobody else is able to read or steal the data for further use. No customer details are shared with any 3rd parties. All payment transactions are processed outside of our servers by secured systems of the payment gateway and the bank system which are all regulated by the national bank. Any of the buyers account details or credit card details are kept secret by payment gateway. All payments must be initiated and done by buyer only. We have no possibility to  charge the buyer’s account or credit card later.

SHIPPING

All orders are shipped within 1 – 2 working days after the payment is received, to postal address of buyer mentioned in the order. Shipments are shipped from Thailand directly to buyer to all countries worldwide. The buyer / recipient is responsible for providing us the full and correct postal address. We are not responsible for any additional costs for shipments, which will be not delivered because of wrong or uncomplete delivery address.

WAY OF SHIPPING

All orders are packed in corresponding packaging and shipped either as Registered Airmail Package or as EMS – Express Mail Service Package according to your choice via Thailand Post.

PACKAGE TRACK & TRACE

After package is shipped via Thailand Post, buyer will get shipment tracking number via email. Buyer can track & trace the package and its delivery on-line in our track & trace application here or directly on the website of Thailand Post here. Online track & trace is also available as 17TRACK smart phone application for Android, iOS a Windows Phone, which is highly recommended. Links to 17TRACK smart phone application are available at the footer of this site.

TIME OF DELIVERY

Delivery time usualy takes about 10 – 15 days from date of shipping via Registered Airmail Package or 5 – 7 days from date of shipping via EMS – Express Mail Service Package. If you will not get your order delivered within maximum of 20 days, it is highly recommended to contact your local post office with the shipment number provided in the “order shipped” confirmation and ask for status and delivery of the shipment. In case that your local post office will have no information about your shipment, please contact us back as soon as possible and we will issue an official claim with Thailand Post.

POSTAGE AND PACKAGING COSTS

All shipments are well packed in a new and reliable packaging. Packaging costs are included in the product price. Products are eligible for shipping free of charge wordlwide.

CUSTOMS, DUTIES & TAXES

Buyer is responsible for assuring the product can be lawfully imported to the destination country. The buyer / recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are responsibility of the buyer / recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; buyer should contact local customs office for more information in case of any questions regarding customs regulations. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates and we are not responsible for such delays or additional costs caused by such situation. In case of confiscation of the shipment with the order by customs office or other local authorities at the recipient’s country, we are not responsible for such confiscations, free replacements or any costs. Such case is full responsibility of buyer / recipient because such situation is beyond our control or influence.

DELIVERY, TAKE-OVER OF ORDER – SHIPMENT

The buyer / consignee of the goods is obligated to accept / take-over the shipment / package with the order from a third party hired by seller / shipper – the local postal service. In the event that the buyer / consignee is not present at the time of delivery of order, the post office leaves the buyer with the notice of shipment. The shipment is usually stored at the delivery post office for a period of 14 – 30 days if postal notification not specifies otherwise. In the event that an order / package is not taken over or claimed at the post office by buyer / recipient, post office ships the order / package back to the seller / shipper. In such case of non-acceptance of the order / package, the seller / shipper is entitled to charge the buyer to pay a cancellation fee of USD 20, unless the seller and buyer agree otherwise. The cancellation fee is then deducted from the total amount of the order together with shipping costs as the costs of fulfillment of the obligations arising from the binding order of the buyer. The remaining part of the purchase price is then returned to the buyer, the next day after the shipment with the order is returned back to the seller at the latest.

COMPLAINTS / RETURNS

In case of any complaint, please contact immediately the shop CappraOnline.com through the contact form here. Any complaints are handled individually and we always try to find a suitable and satisfactory solution.

SHOP OPERATION

Managed by: Bee-commerce s.r.o., Na Kopci 327/3a, Dolní Suchá, 735 64 Havířov, Czech Republic (ID 06021034)

Fullfilled by: BERGMAN CO. LTD., 9/15 Moo 4, Had Sai Khao, Koh Chang, Trat, 23170, Thailand

You can contact the shop anytime through the contact form here, if necessary.